Returns and Exchanges

What is your return & exchange policy?

We accept returns and exchanges within 14 business days of receipt. Returns received outside the above time frame may be accepted at the discretion of MLH if items returned are new, unused and with all MLH garment tags attached. Any return accepted outside a 30 day timeframe will be refunded as store credit. 

An order that has been shipped but the recipient refuses to have delivered will be returned. For such a situation, we will deduct from the refund 50% off the price of the order.

MLH-SHOP.com will only accept returns on non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached and in its original packaging, with hanger and garment bag included, or a 19 Euro fee will be deducted.  Upon receipt of an order without tags please notify us immediately. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

In case of a returned item that is not in its original condition, 30% off the price of the item will be deducted from the refund. 

Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please note that the customer is allowed to exchange an item for a different size or style, only once.   

The merchandise must be returned along with the Return Proforma invoice signed in 5 copies after downloading it from your client account, along with the Return airway bill. Please note that unidentified returns/exchanges will be returned to the sender.

The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order. We are not responsible for damaged or lost packages that are NOT shipped via TNT/FEDEX. We are not bound to cover any shipping costs that are not provided by TNT/FEDEX.

Return merchandise will be prepared as indicated in your client account after which we advise you contact directly your TNT/ FEDEX courier to pick up the package.


Who do I contact in case of return of an item?

Write us at customercare@mlh-shop.com about your order details and you'll receive the instructions by email. They are also provided in your client account. For more prompt reply, please contact us via Whatsapp during regular business hours (Mon through Fri, 10:00am to 6:00pm, +2 GMT) at................


Can I exchange an item for the same in a different size?

Yes, please see exchange/ return policy. You will be, however, asked to pay for the return shipping of the first item. 


When will I receive a refund for returned items?

When all requirements have been met, we will initiate the refund for the cost of the product(s), minus the shipping fee, or any other extra services that may have applied to your order. Should you fail to meet any of these requirements, you will be notified by e-mail and the merchandise may be returned to you. We are however, not responsible for any additional shipping costs. Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.

A time frame of anywhere between 10-14 days should be calculated for the receipt of your returned merchandise and the moment we initiate the return/refund process. The refund time frame depends on the credit card used or bank policy. Please note that the refund will only be issued to the credit card used for the order. The refund will only be issued to the same account from which the wire transfer payment was made for the order. Please note that shipping costs will not be refunded. 

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).

For any further questions regarding our RETURNS AND EXCHANGES, please contact us at customercare@mlh-shop.com


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