General Questions

How do I contact Customer Care?

Write us an email at customercare@mlh-shop.com or call us / whatsapp us at +40 728 922 288

Showroom appointments (Only for Romania): +40 723 26 92 00.
Monday- Friday 10.00am - 18.00pm (+2h GMT)


What if I forget my password?

You should press the "Sign in" button and then choose the "Forgot your password?" option. Fill in the field with the email you used to create the account and you'll receive the password on this e-mail address.
Or you may go directly here.


How do I keep my account safe?

In order to keep your account safe, we recommend you follow the simple steps below. 

a) When setting your password, it must be at least 6 characters and contain at least one uppercase letter and a number. The longer your password is, the more secure it is. 

b) Use a unique password on MLH-SHOP. Using a unique password will ensure that if your password is disclosed on another website, it cannot be used on MLH-SHOP. 

c) Do not use the same password for your email accounts as you do on sites like MLH-SHOP

d) Change your password periodically. While we do not require users to change passwords after a period of time, it is recommended to update your password periodically. 

e) Change your password if you suspect that any of your accounts you use online on any website has been compromised.


How do I unsubscribe from the newsletter/fashion updates?

In order to unsubscribe click here.


Whom can I contact in case of questions or problems?

Write us an email at customercare@mlh-shop.com or call us / whatsapp us at +40 728 922 288


GIFT CARD policy

Gift Cards can be purchased at MLH-SHOP. Gift Cards are available in USD $, EURO €, RON (only if shipping to Romania). Gift Cards expire 12 months from the date of purchase. Gift Cards are exempt from customs duties and taxes. Gift Card(s)-only orders are delivered free of charge. Standard delivery charges apply when a Gift Card or Gift Cards are purchased in a mixed basket with other products.

To activate a Gift Card, please sign in or register to MLH-SHOP.  Proceed with your purchase to checkout and insert the validation code in the GIFT CARD/ VOUCHER field. The GIFT Card amount will be deducted from the total amount of your purchase and you will have the final price displayed. 

MLH-SHOP is not responsible if your Gift Card is lost, stolen, damaged or used without your permission. If you have any further questions, please contact our Customer Care team  - customercare@matchesfashion.com.

If you are unable to redeem your Gift Card, please contact our Customer Care team  - customercare@matchesfashion.com.

Gift Cards cannot be returned or exchanged for cash. All returned items that were paid for with a Gift Card will be refunded as account credit, which can be redeemed against future orders.

The Gift Card (Virtual or Physical) will be sent after the payment confirmation. The Virtual Gift Card will be sent 2 hours of the payment confirmation. Virtual Gift Cards purchased using bank wire transfers will be sent after the payment has been received by MLH-SHOP. 

Only one Gift Card code can be used at a time and cannot be used in conjunction with any other Credit codes or Voucher codes.

A Gift Card cannot be used to purchase another Gift Card.  The client can request a refund of a Gift Card within 14 days of the purchase if it has not been used.


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