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Order:
Shopping online is fun and easy!you save time and you can easily find the perfect dress for your event.
You can either shop by collection(Marialuciahohan luxury wear – precious evening gowns and cocktail dresses and MLH glam&girlie – the affordable line )or by category (clothing-luxurywear, bridal,accessories, etc.) using the navigation at the top menubar.
Click on the image or ‘details’ to access the product detail page for specific information and sizing options for the selected product.
Please note that prices shown are in EUR, including VAT. Additional shipping costs will be added to your final purchase price at checkout. If you are purchasing outside the EU, prices will be linked to the current exchange rate and displayed in an approximate value. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company or bank processes the transaction.
To add a product to your cart, first select your size (if applicable) and click on ‘Add to cart’. Review the item(s) in your shopping cart. You have the option to delete items by clicking on ‘Remove item’. You may click on ‘Continue shopping’ to continue browsing, or if you are ready to checkout, click on ‘Checkout’.
Finalize your purchase. For non-registered customers, please complete the “Billing Address” form. Make sure you fill out all fields marked with *. If you have already registered with us, simply login using you e-mail address and the password you created for the account.
Select your preferred payment method.
For international customers the payment can be made by credit card (Visa, Mastercard, American Express), direct-ebanking from your online banking account, wire transfer as pre-payment, or by redeeming a gift card.
Please carefully read our Terms and Conditions prior to placing your order. Every time you place an order with us, you will need to confirm to have read and agree to them.
Sizing may vary by designer. MARIALUCIAHOHAN’s sizing is FRENCH.
Please click on ‘Fit &Size’ for each individual item for specific sizing details.
Please check the size chart and find your size accordingly.
YES. Simply mention the new shipping address in the comments field.
After a few minutes you will receive an order confirmation to your e-mail address when your order is placed successfully.
Payment:
You may pay your order at MLH-SHOP.com via credit card (Visa, Mastercard, American Express), direct-ebanking from your online banking account, wire transfer as pre-payment.
Please make payments to:
MLH CreationFactory SRL
bank: Credit Europe – Aviatiei
IBAN: Cont EURO – RO83FNNB007102555725EU01
Cont RON – RO29FNNB007102555725RO011
SWIFT: FNNBROBU
Bank address: 31-33 Pipera street, bloc 4B, Bucharest
Website security
To help ensure that your shopping experience is safe, simple and secure MLH-SHOP.COM uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.
You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.
3-D Secure Vendor & Shopper Protection
Expert Fraud Checking System
Automatic filters for suspicious transactions
Suspicious transactions manual checking
Secure Order Page Hosting
Notification for fraudulent online transaction attempts
Shipping rates depend on your shipping address as follows:
0.00 € - Romania
39.00 € - Europe, UE countries
49.00 € - Europe, non UE countries: Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marina, Serbia, Switzerland, Ukraine, Vatican City State
69.00 € - Rest of the world
Some large volume products may imply addictional shipping rates, that you'll be notified about during the ordering process.
Yes. Final purchase price for orders shipped outside the EU will be calculated with local VAT at checkout. Please note, that duties for your country will be applied and invoiced separately through TNT.
Yes, the customer is responsible for all applicable custom duties and taxes for orders shipped outside the EU. This will be a separate charge invoiced by our courier TNT.
Custom policies vary widely between countries. Please contact your local customs office for further information. For further information about import taxes as well as taxes in general in your country, please feel free to contact our Customer Care team at customercare@mlh-shop.com To ensure quick delivery to you, any custom duties and taxes imposed by your government will be paid for on your behalf by our courier TNT and you will be responsible for these charges. You will receive a separate invoice by TNT for any applicable custom duties and taxes.
1. We ship exclusively with TNT.
2. MLH-SHOP.com bears the transportation risk. We ship internationally to over 50 countries.
2. Merchandise is generally ready for shipping at the latest one business day after you´ve placed your order. Unless otherwise agreed, the delivery will be made within 1 to 4 business days calculated from the time it leaves our warehouse to the address indicated by the customer depending on the shipping method and destination.
3. Customers in non-EU countries
The delivery period to countries that impose customs duty is 2 to 4 business days. Please note that we bear the costs for the shipment from our warehouse to your home, the insurance of the merchandise and any costs for supplementary documents. Product prices are exclusive of all taxes and duties, as well as romanian VAT. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through TNT. For details regarding arising taxes and duties for your country, please contact us at customercare@mlh-shop.com Please note that potential foreign bank charges have to be borne by you.
Shipping:
MLH-shop.com ships all over the world!
As soon as your order is shipped, you will receive an email notification with a tracking number.
For international orders
Go to www.tnt.com 
Or TNT Tracker
Track & trace your order by the AWB number provided in your email.
For orders within Romania please go to www.fancourier.ro www.fancourier.ro 
Or Fan Courier Tracker
We insure all packages in transit from mlh-shop.com to the delivery address against theft and accidental damage. Once the package has been signed for, it is no longer insured.
We process and ship orders during our business hours, excluding holidays. Our normal business hours are Monday to Friday 9:00am to 6:00pm (GMT +2).
Orders are shipped from Bucharest-Romania where MLH Creationfactory is located.
Once your order has been shipped, orders within Europe usually take one to three business days . Please allow two to four business days for international orders (times vary according to customs procedures for each individual country).
Yes. All orders are shipped via TNT and will require a signature from the recipient.
Returns and Exchanges:
We gladly accept returns and exchanges within 10 days of receipt and offer a low-cost return service via our partner courier TNT. Returns received outside the above time frame are not to be accepted.
MLH-SHOP.com will only accept returns on non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached AND in its original packaging. Upon receipt of any order without tags please notify us immediately if you wish to return the item. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Please note that we can only exchange an item for the same item in a different size. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please note that the customer is allowed to exchange an item for a different size only once. Thereafter, the customer is responsible for additional shipping costs.
All items for return or exchange must have a RAN (Return Authorization Number). The RAN can be obtained by clicking here. Once you have received your RAN please take care to follow the instructions emailed to you. The merchandise must be returned along with the completed Returns Form that was included with your order. Please note that unidentified returns/exchanges will be returned to the sender.
The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order. We are not responsible for damaged or lost packages that are NOT shipped via TNT. We are not obliged to cover any shipping costs that are not provided by TNT.
Return merchandise will be prepared and we will send TNT courier to pick up the package.
You can get your RAN automatically online using your order number and e-mail address by clicking here.
No. We do not accept returns or refund request for sale items.
No.we do not accept returns or refund request for sale items.
When all requirements have been met, we will notify you and refund the entire cost of the returned product(s). Should you fail meet any of these requirements, you will be notified and may have the possibility to have the merchandise returned to you. We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.
A time frame of anywhere between 10-14 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order. Normally credit appears within two months. In case the recipient of the product does not correspond with buyer of the product, a credit will be refunded to the original buyer and credit card holder. Wire transfer refunds usually take place within 10-14 days. The refund will only be issued to the same account from which the wire transfer payment was made for the order. Please note that shipping costs will not be refunded. Please note that store credit is non-transferable, non-refundable and does not expire.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
For any further questions regarding our RETURNS AND EXCHANGES, please contact us at customercare@mlh-shop.com
General Questions:
Write us an email at customercare@mlh-shop.com or call us at
0040 728 92 22 88
You should press "Sign in" button and then choose "Forgot your password?" option. Fill in the field with the email you have used to create the account and you'll receive the password on this e-mail address.
Or you may go directly here.
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